The following rules & regulations hereinafter enumerated, govern the stay of any guest for using of the facilities & services of The Samsara Manali Retreat. Guests are bound to abide by the ones mentioned.
Guests are entitled to a relaxed, enjoyable vacation. The Rules and Regulations are designed to ensure a safe, pleasant, and comfortable experience. Guests are requested to Dial 9 or 300, for any assistance, for placing orders, special requests,sight-seeing information, etc.
Parking of all vehicles is at owners risk, and at the designated area outside the Retreat - at the front entrance’s main gate. No Guest shall be allowed to park inside the Retreat.
No vehicle of any guest shall be allowed inside the Retreat, with the exception of the following:
a) Dropping of a guest till the designated point, who is a senior citizen, pregnant woman, or has an aggravated heart condition or any serious physical injury impairing mobility.
b) Dropping of heavy luggage/ baggage in case of Check-in & Check-out.
An individual who is more than 21 years of age, and has valid photo identification can only make reservation.
Under no circumstance whatsoever, pets are not allowed inside the Retreat.
Upgrade from a Luxury Room to a Family Suite or a Honeymoon Suite shall be subject to availability & at an additional charge. Request for the same can be directed to the front office/sales team, and may be subject to availability and an additional charge.
|Breakfast & Morning Tea||08:30 – 10:30 Hrs.|
|Lunch Timings||13:30 – 15:30 Hrs.|
|Evening Tea||17:00 – 18:30 Hrs.|
|Dinner||20:30 – 22:30 Hrs.|
Our kitchens close at 23:00, so as to provide you on-time breakfast & tea next morning, so guests are requested to place any special order for the night by 22:30.
The operational time of the various facilities is indicated at the respective places. Facilities that are complimentary for the in-house guests are Mini Refrigerator, Coffee/Tea maker, Private balcony with sit-outs and etc. Guests are to comply with the Club Executive who would take note of the guests using the game area.
The Retreat property is for the use and enjoyment of its guests and is not open to the public. Management may refuse entry to any person.
In case of default in payment of dues by a guest, the management shall be entitled to a lien on the luggage and belongings and to detain the same and to sell or auction such property at any time after the day of departure, without reference to the party and appropriate the net sale proceeds towards amount due by the guest..
Visitors are particularly, requested to lock the doors of their rooms when going out or when going to bed or when using common showers. The hotel will not in any way whatsoever, be responsible for the loss of guest's belongings or any other property not entrusted to the management or for damage thereof, whether due to neglect of hotel employees or agents or any other cause whatsoever, including theft or pilferage.
The management reserves to itself the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without any previous notice and without assigning any reason whatsoever and the guest shall be bound to vacate when requested to do so. In default, the management will be entitled to remove the luggage and belongings of the visitor, from the room occupied by him or her and lock the room.
Guest will be held responsible for any loss or damage to hotel property, caused by themselves, their friends or any person for whom they are responsible.
Management does not hold itself responsible for any accident, however caused, whether by us or by electrical gadgets, mechanical appliances, etc. or by natural causes, including acts of God, resulting in either loss or damage to themselves and/or their property.
Hotel keys must be deposited at the reception desk whenever guests leave the hotel premises and at the time of check out. For loss or damage of the Room key, guests will be charged INR 900/- extra.
Cooking in the rooms is strictly prohibited.
Indian Government Rules prohibit playing cards or any other gambling activities in the rooms. The use of private music devices or other musical instruments in a loud volume is restricted.
Nothing herein shall constitute or be deemed to constitute any tenancy or sub-tenancy or any right of tenancy or sub-tenancy or any right or interest in the hotel premises or any part, or portion thereof in favour of any guest or resident or visitor and the hotel shall be deemed to be in full and absolute possession and control of the whole hotel premises.
Storing of hazardous goods, like raw or exposed cinema films, gas cylinders, cooking stoves, inflammable fuels, firearms, etc., in the hotel premises by guest is strictly prohibited. Satellite phones and the use of them are not permitted inside the hotel premises.
Guest is requested to observe government rules and regulations in force from time to time, in respect of registration, alcoholic drinks, firearms, satellite phones, etc.
The management reserves to itself the right to add, to alter and to amend any of the above terms, conditions and rule as may deem fit to management without any prior intimation.
Undertaking any trekking or outside adventure activities during the stay at the Retreat, either organized by the Retreat or an outside party, the guests & his dependents must or should acknowledge that there is an element of risk. The guest might also consider acknowledging the risks of injury or illness in remote places without medical facilities; the ever present danger posed by the forces of nature, including animals; the risk of accident during travel by aircraft, automobile, truck, bus, watercraft and other means of transportation. Knowing these risks, the guest fully assume all risk of illness, injury or death and release the Samsara Manali Retreat, its agents, associates and suppliers from all actions, claims or demands for damages or expenses resulting from his/her participation in such trips. The guest acknowledges that the obligation stated here is binding upon him/her, his/her heirs, executors and administrators, members of guest’s family and any minors the guest chooses to bring with him/her. The guest also agrees that any medical expenses incurred, will be his/her sole responsibility. The guest acknowledges that this is a liability release and a legally binding contract between the guest and Samsara Manali Retreat, and its affiliated organisations, and the guest signs it of his/her own free will.