Terms & Conditions

Last updated: 30th January, 2017

The terms & conditions set out here govern the stay, booking, and terms of availing the services of the Samsara Manali Retreat.

ROOM BLOCKING

  1. A mere quotation, or sharing of the rate card doesn’t warranty availability of the rooms, or blocking of the rooms.
  2. Rooms shall be blocked on your written confirmation, & advance payment as per the terms mentioned.

PRICES

  1. The prices mentioned, or quoted may be subject to revision with change in travel details.

POLICY

  1. Retreat’s policies, rules & regulations apply.
  2. Retreat cannot be held responsible for any mishap / damage / injury / loss of life during any outdoor adventure / safari / activity or during transit before check in or after check out.

CANCELLATION & REFUND POLICY

  1. Any & all cancellations shall be entertained through written communication to official email ids only.
  2. All cancellations shall levy the following cancellation charges:
    • 0% of the total package cost shall be charged, if cancelled 30 days in advance of the check-in date.
    • 25% of the total package cost shall be charged, if cancelled 20 days in advance of the check-in date.
    • 50% of the total package cost shall be charged, if cancelled 15 days in advance of the check-in date.
    • 100% of the total package cost shall be charged, if cancelled within 15 days of the check-in date.

NO SHOW POLICY

We will refund 0%, and 100% of the total package shall be charged, in case of No-Show, i.e. the guest does not show-up at the time of check-in. The reservation prepayment will be forfeited as we held your room for you the entire night waiting for you, which we could have otherwise sold to another guest.